D365 FOR CUSTOMER SERVICE
OVERVIEW
Completed successful production deployment? It's time to provide support to your customers.
Without system it is difficult for organizations to track customer issues, and organizations fail to meet SLAs and eventually loose the contract.
With D365 Customer Service you can Build great customer relationships by focusing on optimum customer satisfaction. Customer Service provides many features and tools that organizations can use to manage the services they provide to customers.
Available anywhere, on any device.
USES OF DYNAMICS 365 CUSTOMER SERVICE :
- Track customer issues through cases.
- Record all interactions related to a case.
- Share information in the knowledge base.
- Create queues, and route cases to the right channels.
- Create and track service levels through service level agreements (SLAs).
- Define service terms through entitlements.
- Manage performance and productivity through reports and dashboards.
- Create and schedule services.
D365 FOR CUSTOMER SERVICE QUICKSTART
With our extensive tested experience, we will get you onboarded with D365 for Customer Service super fast. Get our D365 for Customer Service QuickStart package and go live within a week.
