- March 15, 2023
SEARCH RESULTS
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Configure live chat with Power Virtual Agent in D365 Customer Service.
Introduction:In this blog post, we will be exploring the process of setting up live chat and chatbot. We will begin by covering the fundamentals and then move on to all the necessary steps required to configure it successfully. So, let’s get started! Licenses required: 2. Manage the omnichannel: Open Power Platform admin center > select […]
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- March 08, 2023
How to manage Projects using Viva Goals:
Introduction :- Viva Goals is a new addition to the Viva Suite for setting and managing business objectives, and Microsoft Life Goals aims to provide ‘the missing link between employee experience and business results’ by setting clear and consistent business goals. What is Microsoft Viva Goals? Microsoft’s Viva platform incorporates technology to enhance employee engagement, […]
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- February 28, 2023
Filter in expand query of OData (D365 CE)
Introduction: In this Blog, we will learn how to use filter in expand of OData. Example: Let’s say we have an account with multiple contacts, and we want to filter out only the contacts who have their contact method listed as ‘Email’. How to write API Request: a. You can get Service Root URL from […]
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- February 22, 2023
Serialization/Deserialization of JSON objects using Newtonsoft.Json in C#
JSON (JavaScript Object Notation) is a lightweight data-interchange format. It is easy for humans to read and write. It is easy for machines to parse and generate. JSON is a text format that is completely language independent but uses conventions that are familiar to programmers of the C-family of languages, including C, C++, C#, Java, […]
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- January 23, 2023
Create invoice and fulfil order button not visible on sales order D365 CE.
Introduction: This issue occurs when the sales order is integrated with the third-party application.when the Back office processing integration is enabled then create invoice and fulfill order button will not be visible and the new submit button will be visible Resolution: Go to App settings -> Overview -> Back office order processing integration -> Manage. Clicking […]
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- January 20, 2023
Create Live-Chat Channel in trial subscription D365 CE
Introduction: In this blog, will see how to create a Live-Chat Channel in Customer Service with trial subscription. There are different Channels available for Customer Service which are listed below Chat Chat is an engagement channel that enables your agents to connect with customers in real-time. SMS SMS channels supports asynchronous mode of communication, gives […]
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- January 01, 2023
FetchXML vs XML
Introduction If you’re new to Microsoft Dynamics 365 and come across FetchXML, you might assume it’s simply a way to fetch data in an XML document. However, that’s not quite how it works. While XML is typically used for storing and transporting data, in Dynamics 365, “XML” is prefixed with “fetch” to create a new […]
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- October 14, 2022
How to call Cloud Flow from JavaScript.
Introduction: -In this blog we are going to see how to call cloud flow from JavaScript. Use Case-: On clicking the ‘Call Flow’ button, we update the name field of the Accounts table in the dataverse. Steps: – Creating a button in the Model-driven app:- You can check out the link below to understand how […]
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- October 07, 2022
Automatic Record Creation in Dynamics 365 when an email is received.
Summary : In this blog we will discuss how to create case in Dynamics 365 automatically when an email is received using Automatic record creation and update rules(ARC) in Dynamics Customer Service Hub. Step 1: Go to https://make.powerapps.com/ and sign-in. Select your environment and then select “Apps” from left-hand pane and then click on “Customer […]
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- July 04, 2022
How to retrieve data from an sub-grid using JavaScript in D365 CE?
Introduction In this blog, we will discuss how we can fetch data directly from sub-grid without using FetchXML in JavaScript. It is always easy to fetch the data from the fields on form but what about fetching the data from the sub-grid added on the forms? Here is how we can achieve this : Example […]
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