- March 15, 2023
SEARCH RESULTS
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Configure live chat with Power Virtual Agent in D365 Customer Service.
Introduction:In this blog post, we will be exploring the process of setting up live chat and chatbot. We will begin by covering the fundamentals and then move on to all the necessary steps required to configure it successfully. So, let’s get started! Licenses required: 2. Manage the omnichannel: Open Power Platform admin center > select […]
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- January 20, 2023
Create Live-Chat Channel in trial subscription D365 CE
Introduction: In this blog, will see how to create a Live-Chat Channel in Customer Service with trial subscription. There are different Channels available for Customer Service which are listed below Chat Chat is an engagement channel that enables your agents to connect with customers in real-time. SMS SMS channels supports asynchronous mode of communication, gives […]
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- October 07, 2022
Automatic Record Creation in Dynamics 365 when an email is received.
Summary : In this blog we will discuss how to create case in Dynamics 365 automatically when an email is received using Automatic record creation and update rules(ARC) in Dynamics Customer Service Hub. Step 1: Go to https://make.powerapps.com/ and sign-in. Select your environment and then select “Apps” from left-hand pane and then click on “Customer […]
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