- June 12, 2023
SEARCH RESULTS
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WhatsApp Integration with Non-Twilio Number in D365 CE – Part-1
Introduction:WhatsApp with Non-Twilio Number in D365 CE is a method of integrating WhatsApp with Microsoft Dynamics 365 Customer Engagement (D365 CE) using phone numbers that are not associated with the Twilio platform. This integration allows businesses to leverage the WhatsApp Business API to send and receive messages directly from within D365 CE, enabling streamlined customer […]
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- March 15, 2023
Configure live chat with Power Virtual Agent in D365 Customer Service.
Introduction:In this blog post, we will be exploring the process of setting up live chat and chatbot. We will begin by covering the fundamentals and then move on to all the necessary steps required to configure it successfully. So, let’s get started! Licenses required: 2. Manage the omnichannel: Open Power Platform admin center > select […]
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- January 20, 2023
Create Live-Chat Channel in trial subscription D365 CE
Introduction: In this blog, will see how to create a Live-Chat Channel in Customer Service with trial subscription. There are different Channels available for Customer Service which are listed below Chat Chat is an engagement channel that enables your agents to connect with customers in real-time. SMS SMS channels supports asynchronous mode of communication, gives […]
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